All orders are delivered via Royal Mail (refer to options below). Our processing and packing times of 2 days are in addition to the Royal Mail postal delivery times. To ensure that your order arrives in good time, please take this into consideration when placing your order. Changes can not be made once your order has been placed. We deliver throughout the UK, however, there are certain delivery restrictions in particular area. Please refer to the Royal Mail website for information on those postcodes affected. Orders will only be processed if the billing and delivery addresses are the same. WE ARE CURRENTLY ONLY DELIVERING ORDERS TO THE UK.
DUE TO THE CORONAVIRUS PANDEMIC AND GOVERNMENT GUIDELINES, WE MAY EXPERIENCE DISRUPTIONS BEYOND OUR CONTROL AND APPRECIATE YOUR PATIENCE AND UNDERSTANDING DURING THESE UNPREDICTABLE TIMES.
This option, depending on the time the order was placed, guarantees next day delivery before 1pm, Monday-Friday, from the date of despatch and operates a track and trace system. It requires a signature from the recipient and includes compensation up to the value of £500 therefore this option is recommended for higher value items.
This option, depending on the time the order is placed, aims to deliver within the next 1-2 working days, (excluding Saturdays & Bank Holidays) from the date of despatch and provides online delivery confirmation of the order. It requires a signature by the recipient and includes compensation up to the value of £50.
We will send all orders FREE OF CHARGE with this option. Orders will be delivered within 3-4 working days, (excluding Saturdays & Bank Holidays) from the date of despatch and an online delivery confirmation of the order will be provided. It requires a signature by the recipient and includes compensation up to the value of £50.
We take matters of hygiene and public safety seriously and for that reason we can only offer a full refund within 30 days if the product has not been opened, worn, altered in anyway and in it's original packaging.
We will exchange items that have not been opened, worn, tampered with in anyway and in it's original packaging, if the product is faulty or received in error. DO NOT return the product without contacting us first via our Contact Us link below including your order number and we will respond within 24 hours. Please take photos of the product prior to returning. When returning your product, we will not be responsible for any loss or damages whilst in transit so recommend that you choose the appropriate postal option when returning your product.
Once instructed, please return your package to:
Noire Hair and Beauty
39 Ludgate Hill
From the date of purchase, you will have 10 days to return your package. On receipt of your package, we will make an assessment and inform you accordingly. If an exchange has been approved, it will be sent within 5 working days.
Sale items will not be refunded however exchanges will be considered if the product is faulty or received in error. Please refer to our Exchanges policy above.
Our gift cards are delivered by email and include information on how to redeem them at the checkout and have no additional processing fees. Gift cards must be used within 12 months from the date of purchase. Please allow 24/48 hours for the gift card to be activated. This gift card is NOT redeemable for cash. This gift card is non-transferable and resale is prohibited. If a gift card is lost or used without permission, a replacement will NOT be provided. This gift card is NOT to be used with other vouchers, promotions or offers.
Our prices are subject to change in relation to inflation rates and costs.
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