Delivery Policy
All orders are delivered via Royal Mail (refer to options below). Our processing and packing times of 2 days are in addition to the Royal Mail postal delivery times. To ensure that your order arrives in good time, please take this into consideration when placing your order. Changes can not be made once your order has been placed. We deliver throughout the UK, however, there are certain delivery restrictions in particular area. Please refer to the Royal Mail website for information on those postcodes affected. Orders will only be processed if the billing and delivery addresses are the same. WE ARE CURRENTLY ONLY DELIVERING ORDERS THROUGHOUT THE UK.
Royal Mail Special Delivery Guaranteed by 1pm®
This option, depending on the time the order was placed, guarantees next day delivery before 1pm, Monday-Friday, from the date of despatch and operates a track and trace system. It requires a signature from the recipient and includes compensation up to the value of £500 therefore this option is recommended for higher value items.
Royal Mail Signed For 1st Class®
This option, depending on the time the order is placed, aims to deliver within the next 1-2 working days, (excluding Saturdays & Bank Holidays) from the date of despatch and provides online delivery confirmation of the order. It requires a signature by the recipient and includes compensation up to the value of £50.
Royal Mail Signed For 2nd Class®
We will send all orders FREE OF CHARGE with this option. Orders will be delivered within 3-4 working days, (excluding Saturdays & Bank Holidays) from the date of despatch and an online delivery confirmation of the order will be provided. It requires a signature by the recipient and includes compensation up to the value of £50.
Returns / Exchanges
Refunds
We take matters of hygiene and public safety seriously. For that reason, we can only offer a full refund within 14 days, from the date of delivery, if the product has not been opened, worn, styled or altered in any way and in its original packaging.
Exchanges
We will exchange items that have not been opened, worn, styled or altered in any way and in their original packaging, if the product is faulty or received in error. DO NOT return the product without contacting us first via our Contact Us link below including your order number and we will respond within 24 hours. Only return your product when authorised to do so. We will not be responsible for any loss or damages whilst the returning package is in transit so we recommend that you choose the appropriate postal option when returning your product.
From receiving your goods, you will have 14 days to return your package. Upon receipt of your package, we will make an assessment and inform you accordingly. If an exchange has been approved, it will be sent within 5 working days.
The customer will be responsible for all return shipping and handling costs unless the goods are faulty or have been sent in error.
Sale Items
Sale items will not be refunded however exchanges will be considered if the product is faulty or received in error. Please refer to our Exchanges policy above.
eGift Cards
Our gift cards are delivered by email and include information on how to redeem them at the checkout and have no additional processing fees. Gift cards must be used within 12 months from the date of purchase. Please allow 24/48 hours for the gift card to be activated. This gift card is NOT redeemable for cash. This gift card is non-transferable and resale is prohibited. If a gift card is lost or used without permission, a replacement will NOT be provided. This gift card is NOT to be used with other vouchers, promotions or offers.
Our prices are subject to change in relation to inflation rates and costs.
Bridal Party Offer
This offer is ideal for those wanting to buy a larger amount of our virgin hair products, which includes Bundles, Frontals and Closures and will expire on 31st December 2023.
Use Code: BRIDAL23 at the checkout if the virgin hair products in your basket totals up to £1,499 or more to receive 25% off those products.
Place your order as soon as possible. If any of the products you require are out of stock, it can be put on back order at that time of orders and you will be contacted with an expected delivery date.
Orders will be despatched, FREE OF CHARGE, to a single address within 2 days of receipt and will require a signature at its destination. Please add 3 days in addition to the dispatch time to account for the order whilst in transit. All back orders will also be despatched FREE OF CHARGE.
Please use the Contact Us section if you have any queries with your order, stating your order number.
Offer excludes Bundle Deals and Faux Mink Lashes.
* OFFER APPLIES TO UK ORDERS ONLY *